FAQs

No, you can also place an order as a guest. But, there are some perks if you have an account with us:
1/ Quick checkout process
2/ Easily view your order status and order history
3/ Receive updates detailing our new releases and special promotions

We currently accept major credit cards (VISA, Mastercard, AMEX, etc) and PayPal payments.

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

No, there isn't any exchange rate.

Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change the letter '?' to 'c'.

Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vocational address as we do not know how long the destination's customs department will have the package on hold.

Free shipping on all orders. No minimum purchase.
It normally takes 3-5 business days for us to process your order. Shipping time will normally cost 3-7 business days. Please note that this does not include holidays and weekends. We are not responsible for delays caused by the customs department in your country.
Please contact our customer service via support@frissonhome.com if you have any questions.

Tracking your order has always been so easy. Once the order has shipped, we will email your tracking number and tracking website. We are not responsible for delays caused by the customs department in your country.

If something is still missing, please contact us immediately at support@frissonhome.com.

Please click the Refunds Policy.